Return/Exchange Policy

Building trust is at the heart of everything we do.

We stand by your satisfaction—return your item within 5 days of delivery, provided it’s unused, in its original condition, with all tags attached. Once we receive the return, expect your full refund within 3–5 working days

At CHIVRI, we're committed to making things right. Enjoy hassle-free exchanges within 5 working days—no questions asked. Simply swap your piece for a different style or size, and we'll take care of the rest.

Returns and exchanges are also accepted for:

  • Manufacturing defects: If you receive a product with a manufacturing defect, you can initiate a return or exchange within 24 hours of receiving the product.

  • Damaged/broken items: If your product arrives damaged or broken, you can initiate a return or exchange within 24 hours of receiving the product.

  • Missing items: If you receive a damaged/broken order with missing items, the company may deduct the missing item's full MRP from your refund. This applies to promotional products as well.

How to initiate a return or exchange:

  • Contact CHIVRI Customer Support within 24 hours of receiving the product. You can reach us directly at info@chivri.com or call us on +91-9810343001.

  • Provide pictures and videos of the product: These should show the damage or defect, as well as the opening of the parcel.

  • Wait for a response from the CHIVRI team: They will review the images and videos and respond within 24 hours.

  • Pickup and confirmation: If your request is approved, the damaged/broken item will be picked up from your doorstep. You must be available to confirm the return/exchange within 5 days, or your request will expire.

  • Communication: All information regarding your return/exchange will be communicated to you via email.

  • Refund: We will process the refund after receiving the product and It will be received between 3 to 5 working days.

Important notes:

  • No returns or exchanges during sales: All items purchased during a sale are final and non-refundable.

  • No refunds for charity sales: Products purchased in charity sales can only be exchanged for manufacturing defects or broken items.

  • No returns/exchanges for altered items: We do not accept returns or exchanges for any item that has been altered by a third-party jeweler. Tampering or altering the jewelry will void its warranty.

Please note:



  1. CHIVRI cherishes the joy of new beginnings. Therefore, unfortunately, we cannot accept returns on gently used items. To ensure a smooth return, kindly send the product back in its original packaging, securely sealed with bubble wrap for a safe journey.


  2. We take great pride in ensuring your CHIVRI treasures arrive safe and sound. Once our trusty delivery partners declare your package "delivered," responsibility transitions to their care.